Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary based on your location and the shipping method selected at checkout. Orders are processed within 3-5 business days 💗
We understand waiting for your order without updates can be concerning, but we are here to help. If you have not received any communication, please rest assured that we will provide you with your order’s shipping details, including a tracking link, as soon as your order ships. You can use this information to monitor your order’s delivery to your selected address. Thank you for your patience!
We take pride in processing your orders quickly, which means we label our orders almost immediately. Unfortunately, this makes us unable to make any address modifications once a package ships. If you notice an error in your shipping address before your order has shipped or been partially shipped, please contact us immediately, and we will try our best to make necessary changes to the portion of the order that hasn’t left our warehouse.
For already shipped items, you as the receiver can contact the shipping carrier to request a change to the delivery address. Alternatively, you can request the package to be delivered to a local post office or collection point for pickup at your convenience. Unfortunately, in instances where an order has been returned due to an insufficient address, we are not able to assist you unless we have the correct details associated with your order.
If you made an error with your billing address but the payment has gone through without issues and your shipping address is correct, there is no need to worry. Your order will proceed normally.
If you believe your order has been shipped to the wrong address, please reach out to us with your order details. When an address change is requested, the update is made internally and may not be reflected on your Shopify account or order confirmation. We encourage you to track your package using the provided tracking link to ensure that it arrives at the correct location.
If your order is returned to us due to an incorrect or insufficient address, we recommend checking with the shipping carrier first. If you cannot resolve the issue with them, please provide us with the correct and full details of your order so we can assist you further. It is essential that you include your email, full name, order number, date of purchase, and, if possible, the expiration date and last 4 digits of the card charged as well as the total amount. This will help us locate your order and determine the next steps to ensure you receive your products.
Once your order has been shipped, and you receive your tracking link, you will have the opportunity to contact the shipping carrier directly to add any additional delivery instructions. It’s important to communicate with the carrier as we are unable to include special delivery requests on the shipping label.
We re-stock most of our products ASAP. You can drop your email on the product page to be notified when we receive more stock. If you have a specific question about product availability, just contact us.
The shipping cost is dependant on your location and order. You will be given a shipping quote at checkout!
If you need to swap an item
Returns and Exchanges
If the item you received is defective, send us a message with your order number and we’ll get it sorted for you ASAP. A defective product will include, but is not limited to, the following issues:
- won’t charge
- damage to external shell
- won’t turn on or off
- won’t change modes
However, if your item is damaged in any other way, please reach out to us and let us know – we’ll dig into this!
Orders placed on OrgasmPlaza are processed and labelled immediately to ensure the quickest possible delivery for our customers. Once placed, orders and shipping methods cannot be modified or canceled, so check out carefully, bbs!
If your furry friend got a little too excited and damaged your toy, just send us an email with a photo of the damaged item and we’ll be happy to send a replacement! Feel free to include a picture of your pet too (optional, but always appreciated!).
We understand that encountering issues with your product can be frustrating. To assist us in evaluating the problem, we kindly request that you provide a video clearly demonstrating the malfunction. This video will be invaluable in allowing us to assess the situation accurately. If emailing the video poses any difficulty, you may include it in a Google Drive folder and share the link with us. Please ensure that the Google Drive link sharing setting is adjusted to ‘Anyone on the internet with the link can edit.’ Your cooperation in this matter is highly appreciated, and we are committed to resolving your issue swiftly.
Additionally, as we prioritize your safety and privacy, we implore you to refrain from sending videos of personal use. Please focus solely on demonstrating the product issue in your video.
Once we receive the defect video, we will proceed with the warranty process at once. Thank you for your patience!
